RETURNS & EXCHANGES

We at Force of Life strive to make you feel confident in your purchase. If for any reason you are dissatisfied with your purchase, you may return your item(s) based on our Return and Exchange Policy below.

OUR RETURNS POLICY

All returned items must comply with our returns policy:

  1. You have 35 days from delivery to request a return. You do this by sending a return request to info@forceoflife.co.uk, include your order number in your email.
  2. You will be responsible for paying for your own shipping costs for returning your item.
  3. Items must be returned undamaged and unused and the original packaging included.
  4. Any defected item(s) must be reported the day of delivery. You can send in this request to info@forceoflife.co.uk, include your order number and the photo of the item in your email.
  5. Refunds are issued to the original purchaser and issued to the original form of payment.
  6. Items marked final sale are eligible for exchange or store credit only - within 35 days.
  7. Gift recipients, items can only be exchanged for another item or issued store credit for the amount paid. No cash back or credit card refund will be issued with a gift receipt. No exceptions.
  8. Free gifts don’t have an assigned value and don't qualify towards an exchange or store credit.

REFUNDS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

LOST OR STOLEN PACKAGES

When a delivery confirmation/tracking number is provided, Force of Life is not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.

UNCLAIMED PACKAGES

If a package is unclaimed and is sent back to Force of Life, the customer will be responsible for the re-delivery cost; a flat fee of £5.

INCORRECT SHIPPING INFORMATION

If a package is returned to Force of Life due to an incorrect shipping address provided by a customer, the customer will be responsible for the re-delivery cost; a flat fee of £5. If customer does not want re-delivery and prefers a refund, Force of Life will deduct £5 from the refund. Force of Life is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

WHERE DO I RETURN MY ITEM(S)?

Return your item(s) to the following address: Force of Life, Caban, Llanycefn, Clynderwen, Pembrokeshire, SA66 7LL, United Kingdom

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For details regarding our shipping policy please visit: https://forceoflife.co.uk/pages/shipping